Shipping Policy

Dispatch & Processing
Orders are dispatched the next business day. A tracking number is emailed to you within 24 hours of payment. Tracking begins to update once the carrier receives and scans your parcel.

Delivery Times
As we ship directly from our suppliers, please allow the following estimated delivery time, including order processing (processing and shipping are counted together):

• United States: 14-18 business days

Delivery windows are estimates based on real order data and may vary.

Shipping Costs
Standard shipping is a flat $5 on US orders; shipping is FREE on US orders over $90. Shipping costs are otherwise calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order is dispatched, your tracking number lets you follow your parcel every step of the way. Please allow a little time after dispatch for the first scan to appear.

Lost or Undelivered Orders
If your tracking shows no movement for roughly 25-30 days after dispatch, please contact us at hello@lumelyy.com or +1 (510) 312-5238 so we can investigate with the carrier. Where an order is confirmed lost in transit, we will arrange a full refund or a replacement. Responsibility for non-delivery – carrier fault versus customer fault – is set out in our Refund policy.

Address Accuracy
Please make sure your shipping address is complete and correct at checkout, as customers are responsible for the address provided. Deliveries that fail or go uncollected because of an incorrect or incomplete address, or a parcel not collected from a pickup or drop-off point, are handled in line with our Refund policy.

Where We Ship
We currently ship to addresses within the United States only.

Delays
Shipping times may vary due to high demand, carrier delays, or other external factors. We appreciate your patience and understanding.